Booking Terms, Cancellation and Refund Policy

AD & Co. Limited for Premier Chalets, Chamonix Ski Chalets/Chamonix Chalets, Megève Chalets, Verbier Chalets, Ibiza Luxury Villas and Premier Chalets Booking Terms and Conditions (“T&C’S”)

These Terms and Conditions constitute the contract (the “Contract”) between AD & Co. Limited, trading under the following trading names along with others not specifically mentioned herein: Chamonix Ski Chalets, Chamonix Chalets, Megève Chalets, Verbier Chalets, Ibiza Luxury Villas, Premier Chalets individually acting as an Agent (the “Agent”) on behalf of suppliers of accommodation including but not limited to property owners, tour operators, travel agents and appointed representatives as well as any other service providers AND the individual or collective clients represented by the party leader named in the correspondence and reservation forms and referred to in these T&C’S as The Group Leader. The Group Leader mentioned on any reservation form, contract and email agrees to accept the Booking Terms and Conditions to create this contract in respect of a booking (the “Booking”) together with other members of the group (the “Group”) who agree to pay the stated price of the holiday, property rental and/or any associated travel extras (the “Holiday”) as set out in the Agent’s information and in respect of which each member of the Group makes consideration. This contract and associated T&C’S must be read in conjunction with the Terms and Conditions provided by the accommodation provider and/or other Supplier.

Accordingly, these T&C’S apply to each and every member of the Group jointly and severally. The Group hereby acknowledges that the Group Leader has been appointed to agree to these T&C’S on behalf of each and every member of the Group and the consent is hereby given by the Group for the Group Leader to make decisions relating to the Booking on their behalf before during and after the Holiday where necessary. The receipt of any payment in respect of the Booking by the Agent or Owner from any member of the Group will deem be an explicit acceptance of these T&C’S, no signature being required to execute the agreement.

All booking amounts, fees, charges and extras are quoted and subject to UK VAT at the prevailing rate included unless otherwise stated.

The Agent is acting on behalf of the Accommodation provider and/or any other supplier to arrange the Booking. The Agent is not and cannot be held to be the principal but acts merely to facilitate the agreement and payment by all concerned parties to make the booking. These T&C’s serve to illustrate the general conditions of bookings consistent with common practice in the travel industry. They are enforceable in law in the absence of or in case of incomplete T&C’s are provided by the Accommodation provider or other supplier. In any case where the T&C’s of the said provider or supplier overlap these T&C’s, those provided by the provider, supplier or operator take legal precedence.

In acting as the Agent we provide both parties with a fair protocol, payment gateway and communications standard to all concerned to ensure that everyone’s expectations are met as far as is reasonably possible. Where there is a dispute, claim or other disagreement neither the Group Leader, Group and the Accommodation provider or other supplier can hold the Agent liable in any way. Any dispute must be settled between The holiday, accommodation or service provider and the Group Leader or Group.

We recommend you read the Terms and Conditions provided by the Holiday Provider as they will be the basis of your complete understanding of the holiday you are booking. These will be provided to you upon payment of the holiday deposit.

The Group Leader shall mean the individual during the period of the Holiday, including any new appointed Group Leader and who shall act on behalf of all members of the Group. The Group Leader is responsible on behalf of all other members of the group for all matters relating to the Booking.

“The Group” refers to all persons booked to stay in the Accommodation. The Group includes any change of names to the original Booking.

The Contract is made and the Booking is confirmed once any Payment has been (i) received by the Agent from the Group Leader and/or other members of the Group and/or (ii) an email has been sent by the Agent to the Group Leader to confirm that funds have cleared into the Agent’s bank account, the Agent’s bank account details having been previously notified to the Group Leader. Please refer to Clause 2.0 with regards to Payment.

If the Booking is taken by the Agent over the telephone or by electronic communication in any form, as opposed to, for example via email, a copy of these T&C’S will be emailed to the Group Leader. Please note it is the Group Leader’s responsibility to read these T&C’S and to circulate these to other members of the Group so they are aware of the Agent’s T&C’S and the members of the Group will be bound by the T&C’S in any event. The Agent cannot accept any responsibility and/or liability for the Group Leader not having done so.

 

 

 

1 Booking

1.1 Please note that at the time of making the Booking the Group Leader must be 18 years or over.

1.2 The Group Leader should complete the Booking form online or telephone the Agent to make a Booking. Once the Booking has been received, the Group Leader will receive a provisional Booking confirmation email with a copy and a link to the T&C’S, and a request for Payment, if Payment has not been made already over the telephone or by bank card online. The Group Leader must make the required payment within two business days of receiving the provisional Booking confirmation email and reservation form or the Booking may be cancelled by the Agent. Please also refer to Clause 2.0 with regards to Payment.

1.3 The Group Leader will be responsible for ensuring all personal information and Booking details are correct.

1.4 If at any time prior to the stay the Group Leader withdraws as a member of the Group and wishes out of the Booking, the Agent must be notified either by email or telephone by the original Group Leader, and must be provided with the contact details including email details for the new Group Leader prior to the start date of the holiday. The Agent will email a new Booking confirmation to the new Group Leader with a link to the T&C’S and by receiving this email, the new Group Leader agrees to be bound by the T&C’S. The Agent may charge an administration fee of £30.00 plus VAT for amendments to the Booking.

1.5 The booking of accommodation (unless otherwise stated for example but not limited to, catered accommodation) includes only the items specified in the offer or associated reservation from

2 Payment

2.1 Unless otherwise stated the booking deposit must be paid and clear our account within 2 business days of the booking date as specified on the reservation form.

PLEASE NOTE THAT WE APPLY A BOOKING ADMINISTRATION FEE OF 2.5% INCLUDING VAT TO ALL BOOKINGS IN ADDITION TO THE BOOKING AMOUNT QUOTED DURING YOUR COMMUNICATIONS WITH THE COMPANY. THIS FEE WILL BE WAIVED ENTIRELY IF THE ENTIRE BOOKING AMOUNT WHETHER MADE IN INSTALMENTS OR TOGETHER IS PAID BY MEANS OF ELECTRONIC BANK TRANSFER. WE CANNOT WAIVE THE FEE FOR ANY OTHER METHODS OF PAYMENT.

2.1              (i.) The Group Leader is responsible for making the entire deposit and balance payment. Payments cannot be paid by different people without prior notification to and the agreement of the Agent.

(ii.) Payment of the deposit by any means is an explicit acceptance of these terms and agreement that a contract exists subject to these terms.

(iii.) Payment of the full balance must be made no less than 8 weeks prior to the beginning date of the holiday.

2.2 If other services (“Services”) in addition to the Accommodation are booked and included along with the Booking of the Accommodation, then payment for the Services will be made with the balance of the Accommodation Payment, 8 weeks or more prior to the start of the Holiday, unless the Booking is within 8 weeks of the start of the Holiday, then full Payment is required for said Services within 7 days of the Booking being made.

2.3 In all cases full Payment must be received in the Agents bank account in advance of the start of the Holiday. Failure to adhere to the payment terms may result in forfeiture of the booking and the party leader or other members of the group will not have any right to reimbursement of any payments already made.

2.4 Whenever a payment whether a deposit payment, balance payment or Payment in full is received the Agent will send a confirmation receipt of Payment by email to the Group Leader.

2.5 Where payment is being received by instalments via the Group Leader and/or other members of the Group, the Booking is not completed until final Payment is received on the agreed date(s). If any Payment is not received on the agreed date/s the Agent has an automatic right to terminate the Booking and a cancellation charge of £30.00 may apply. All monies received up to the date where a Payment is missed, whether this is a final Payment or otherwise are only refundable at the entirely at the Agent’s discretion.

2.6 Where Payment is made in full at the time of Booking, the Booking is completed when the Agent sends the Group Leader receipt of Payment confirmation by email.

2.7 In case of dishonoured Payment the Group Leader will be contacted by the Agent to make Payment by other means, to be received by the Agent within 7 days (or immediate Payment if the Group is due to start the Holiday in less than 7 days). Failure to do this will mean automatic cancellation of the Booking and a cancellation charge of £30.00 may apply.

2.8 Payments by the Group Leader and/or other members of the Group can be made by bank transfer, PayPal or debit/credit card (most major cards are acceptable). Cheques are not accepted.

We do not charge card processing fees for holiday bookings however for other services and holiday extras processing fees as per the following schedule will be added to the amount payable in each respect as follows: -

Any bank charges levied by the Group Leader’s and/or by a member of the Group and/or by the Agent’s bank, for sending receiving bank transfers or cheques are the responsibility of the Group Leader who will be liable for any charges deducted our bank or the sender’s bank.

2.9 The Agent guarantees the GBP sterling price of the Holiday as quoted at the time of Booking. However if Payment is made in foreign currency, the Agent reserves the right to ask for Payment of additional sums in GBP sterling to cover any fluctuation in currency exchange.

2.10 Irrespective of any card/charges and/or changes in currency rates referred to in Clauses 2.8 and 2.9 above the Agent must always receive the full amount as quoted for the Holiday and the Group Leader agrees to pay any shortfall in the amount receive by the Agent.

2.11 The Agent reserves the right to increase or decrease the price of unsold Holidays at any time.

3 Damage Deposit

3.1 If the supplier requests it The Group Leader will be required to pay a damage deposit (“Damage Deposit”) before the start of the Holiday. The amount of the Damage Deposit will be specific to the Accommodation booked and stated at the time of Booking and on the Booking reservation form. The Damage Deposit can be taken via pre-authorisation from a credit or debit card or by bank transfer. Cheques will not be acceptable. In most cases the Damage Deposit will be paid directly to the Supplier.

3.2 If the Damage Deposit is authorised using a credit or debit, it will automatically be released from the card within fourteen days of the end of the Holiday unless specifically requested by the Group Leader to be released sooner but no less than seven days after the end of the holiday. Any release of the Damage Deposit by whatever means is subject to the conditions in Clause 3 of this agreement.

3.3 Please note the Agent will segregate all Damage Deposits made by bank transfer into a separate bank account with the Agent’s bankers. Return of the Damage Deposit by telegraphic transfer or other bank channel will incur the relevant bank’s standard fees which will be deducted from the amount returned.

3.4 Subject to Clauses 3.5, 3.6 and 3.7, the Agent has the right to automatically withhold any or all of the Damage Deposit at any point during the stay or after the Holiday has been concluded, if the Agent has been notified of, or they themselves have discovered, any loss or damage to the Accommodation or other relevant breach of these T&C’s howsoever caused.

3.5 Any loss or damage wherever or howsoever caused or arising by the Group Leader, or members of the Group, to the Accommodation (including fixtures and fittings within the Accommodation) and/or building and/or common parts and/or land, gardens, decks, external areas of the property must be paid in full including a charge for the Agent’s time to rectify any issues which will be charged at £50.00 per hour plus VAT, with a minimum charge of £100.00 plus VAT for each damaged item or property. Such costs will be deducted from the Damage Deposit. If the Damage Deposit is insufficient to cover supply, repair, replacement or other costs including the cost of the Agent’s time then the Group Leader and all members of the Group save for minors will be held jointly and severally liable to pay the Agent the shortfall.

3.6 Please note that the Supplier will make clear which linen is to be used for the hot tub, swimming pools or outside of the Accommodation if the Accommodation provider makes available specific linen for these purposes. Any soiled, damaged or missing Linen will be charged to the Group Leaders and costs deducted from the Damage Deposit to cover the replacement of such Linen, plus the Agent’s time to rectify any issues which will be charged at £50.00 plus VAT per hour, with a minimum charge of £50.00 plus VAT. Such costs will be deducted from the Damage Deposit held.

3.7 Any missing items or damage caused to the Accommodation (including fixtures and fittings within the Accommodation) and/or building and/or common parts resulting in an excess over and above the Damage Deposit held will be payable by the Group Leader on behalf of the Group irrespective of which person was responsible. This is to be paid to the Agent by the Payment details supplied within fourteen days from notification of the costs.

3.8 It is the responsibility of the Group Leader to ensure that on check-out all keys, building access fobs, parking fobs and/or parking cards are left at the Accommodation as instructed. Should any member of the Group go home with any of these items, they will be requested to send them back to the Agent by registered post to the address supplied. Failure to do so may result in a charge from the Damage Deposit being taken for the replacement of these items plus a minimum charge of £50.00 plus VAT for the Agent’s time. However if this hinders the next guests stay in any way the Agent will need to replace these items and a charge made from the Damage Deposit.

3.9 It is the responsibility of the Group Leader to notify the Agent of any damages or lost items before the end of the Holiday. The Accommodation will be checked by the Agent or the Accommodation provider after the Group’s departure and any damages or missing items will be charged from the Damage Deposit in accordance with Clause 3.7.

3.10 The Agent will be entitled to recover all legal costs and charge an hourly rate of £30.00 plus VAT per hour for time incurred in recovering any outstanding monies over and above the Damage Deposit.

3.11 It is the responsibility of the Group Leader to notify the Agent within 24 hours of arrival of any damage found in the Accommodation. Any damage not notified to the Agent will be assumed to be caused by the Group and charged accordingly in accordance with Clause 3.7.

3.12 It is up to the Group Leader to ensure that the Accommodation is left clean and tidy on departure as per the check-out instructions supplied to the Group Leader via email with the arrival information and also contained in the information file in the Accommodation. If the property requires any additional cleaning whatsoever over and above the usual check-out clean it will be charged at an additional £30.00 plus VAT per hour with a minimum charge of £30.00 and will automatically be deducted from the Damage Deposit.

4 Noise and Nuisance

4.1 Unless otherwise agreed in writing loud music and parties are not permitted in, outside of or within the common areas of the Accommodation. In particular if the Group is making an unacceptable level of noise, defined as either an intermittent or sustained level above 60dB after 22:00hrs local residents and/or neighbours have the right to telephone the local police. In some circumstances where for example there is an elderly neighbour, young children or other specific circumstance where sensitivity to noise is greater than usual, provided that the Group Leader has been informed there may be lower limits applied. If these are not respected by the Group then termination of the Holiday at the discretion of the Agent may ensue if two warnings are given to the party at any time. After two verbal warnings, the Agent and/or the Supplier have individually or jointly the right to terminate the holiday without further notice and require the group to leave within 2 hours of formal notice being given in writing. There will be no refund of the booking amount, extras or any other related supplies in such circumstances. In the event the holiday is terminated under this clause Group Leader and the Group accept that no liability whatsoever for any losses incurred by the early termination of the holiday are responsibility of the Agent or the Supplier. This applies to flights, airport transfers, unused lift passes or other reservations, meals, insurance policies, equipment hire or any other costs incurred as part of or in conjunction with the intended holiday.

4.2 The Agent has the right to terminate the Holiday, without notice and/or liability, of any member of the Group whose behaviour is such that it is likely to disrupt the enjoyment of others on Holiday and/or cause damage to the Accommodation, building, common parts, danger of injury to themselves or others and/or vicinity of the building.

4.3 The Agent has the right to terminate without notice and/or liability the Holiday of any member of the Group whose behaviour they receive complaints about, from any third party in respect of their behaviour in the Accommodation, common parts, and/or vicinity of the building.

4.4 The Group Leader will be charged at £30.00 plus VAT per hour, with a minimum charge of £50.00 plus VAT for the length of time it takes the Agent to deal with such matters along with any such charges for missing items and/or damages found at the Accommodation (including fixtures and fittings within the Accommodation), common parts and/or those of a third party. Such charges will automatically be deducted from the Damage Deposit.

4.5 If as a result of Clause 4.4, there are missing items and/or any damage is caused to the Accommodation (including fixtures and fittings within the Accommodation) and/or building and/or common parts, which resulting in an excess over and above the Damage Deposit held, such additional sum, will be payable by the Group Leader on behalf of the Group irrespective of which person was responsible. This is to be paid to the Agent by the Payment details supplied by the Agent to the Group Leader within 14 (FOURTEEN) business days of notification of the costs, and in the event of matters stated at Clause 4.3 such Payment shall be made prior to the Groups departure.

5 Access to the Accommodation and other Services

5.1 The Agent and/or Supplier will endeavour to make arrangements to meet the Group Leader at the Accommodation on arrival or according to pre-arrival information provided to the Group Leader. Normal check-in time is from 16:00hrs to 21:00hrs and check-out is by 10:00hrs. Alternative arrival and departure times must be agreed with the Agent and booked in advance with the Accommodation provider and may be subject to early or late fees of £25.00 plus VAT. The fee for alternative arrival and departure must be paid on arrival at the Accommodation.

5.2 Any arrival after 21:00hrs may be subject to a £50.00 plus VAT late check-in fee or £75.00 plus VAT late check-in fee if arriving after midnight which must be paid on arrival at the Accommodation unless otherwise agreed.

5.3 Should the Accommodation not be vacated at or before the agreed time (referring to Clause 5.1 and 5.2) an additional charge may be made to the Group Leader of £50.00 plus VAT per hour with a minimum charge of £100.00 plus AT for late departures.

5.4 The number of persons allowed to stay in the Accommodation is limited to the numbers as stated and advertised on the Agent’s website at the time the Booking is made or stated in the Agent’s correspondence or other communication with the Group, irrespective of the number of beds available at the Accommodation.

5.5 In relation to Clause 5.4 any additional person(s) found to be staying at the Accommodation will be asked to leave the Accommodation immediately. Failure to do so will result in them being evicted and possible termination of the booking at the Agent’s and/or the Suppliers discretion. The Agent bears no responsibility and/or liability for finding that person(s) alternative Accommodation. In such an event the Group Leader will be responsible for any charges, costs and/or damage for the period of time any such person(s) have already stayed at the Accommodation. Such charges will be on a pro-rata cost of the charges for the Accommodation. Payment in respect of charges, costs and/or damages will be payable immediately by the Group leader to the Agent and in any event prior to the Group’s departure. Failure to pay will result in such charges being deducted from the Damage Deposit.

5.6.The Agent reserves the right to access the Accommodation during the course of the Group’s Booking as and when required for example, but not limited to, in the event of an emergency, to investigate noise or other such complaints, maintenance issues and at other times by the Agent upon reasonable notice and at a reasonable time if possible. The Agent will endeavour to contact the Group Leader to notify them of such access but reserves the right in any case to access the Accommodation.

6 Photography and video footage

6.1 Any photography or video footage taken at the Accommodation may not be sold or used for commercial purposes without the prior written approval from the Owner obtained via the Agent.

7.0 Accuracy of information

7.1 All photography, descriptions and information on the relevant website at the time of making the Booking are the most current details that the Agent has available. The Agent accepts no liability or responsibility for any errors, misdescription and/or ommission contained within the Companies’ websites and or any other written or oral communication athough the Agent makes all reasonable efforts to confirm the accuracy of any information provided to clients. If in the Agent’s opinion descriptions and/or other information provided is deemed for any reason to need attention The Agent reserves the right to make appropriate changes to the said photography, descriptions and information of the Accommodation as and when appropriate.

7.2 The Agent further reserves the right to make changes to the layout, facilities and furniture available at the Accommodation if required to do so by the Owner and/or as they see fit.

8 Disruption to the enjoyment of the Accommodation

8.1 The Agent will use its best endeavour to ensure that all electrical equipment and/or services including, but not limited to, Wi-Fi and satellite TV if applicable, are in good working order and remedy any faults to the best of their ability during the Holiday. However, no request for changes in Accommodation will be considered due to failure of electrical equipment and/or services howsoever caused. Compensation in respect of such matters shall be at the Agent’s discretion and in any event will be limited to a maximum of £30.00 payable by the Accommodation provider.

8.2 The Agent will not be liable and/or responsible for any failure to hot tubs and/or swimming pools at the Accommodation which results in them not being available for use during the course of the Booking. The Agent will not consider any requests for changes in Accommodation which is as a result of the hot tub and/or swimming pool not being available for use during the course of the Booking. Compensation in respect of matters stated in relation to this Clause 8.2 shall be limited to £30.00 per day for the period of such non-availability, provided that such non-availability is not as a result of any action and/or fault on the part of any member of the Group.

8.3 The Agent is not responsible for any disruptions to the Group’s stay and/or enjoyment at the Accommodation which are caused by a third party. Examples include, but are not limited to, building works and/or nuisance.

9.0 Refunds and Cancellations by the Group Leader

9.1 Cancellations must be notified to the Agent by the Group Leader as soon as possible either by email or telephone. Refunds will be at the Agent’s discretion. Any refund or cancellation will always be subject to a £30.00 administration fee. Once a refund Payment has been made to the Group Leader in respect of the same the Agent shall not be liable to any other members of the Group in respect of such refund, and the Group Leader is responsible for any reimbursement to the members of the Group.

9.2 Due to each Accommodation having different Owners it is not possible for the Group Leader to exchange one Accommodation for another without charges being incurred in respect of any such new Accommodation and a new Booking being completed.

9.3 As the Agent cannot guarantee any refund for cancellations by the Group Leader, the Agent recommends that the Group Leader ensures that each member of the Group has adequate insurance in place, should the Group or any member(s) of the Group need to cancel their Holiday.

10.0 Refunds and Cancellations by the Agent

10.1 Due to circumstances beyond the Agent’s control for example, but not limited to, issues with the Accommodation or a Force Majeure event (see Clause 13), it may be necessary to make alterations to a confirmed Booking or to cancel the Booking completely. Whilst the Agent will make every reasonable effort to ensure this does not happen, if it is unavoidable the Agent will contact the Group Leader as soon as possible. In this instance the Agent will:

  1. a) endeavour to make alternative arrangements for Accommodation of the same value if available. Alternatively if the Group Leader prefers;
  2. b) offer a full refund of any monies paid in respect of the Accommodation and Services paid for ONLY if the Agent is still in possession of the money paid in respect of the Holiday and other supplies. If the Agent has already paid the Supplier for any element of the holiday or supplies then the Agent is not liable and the Group Leader must approach the Holiday provider for any and all elements of the holiday that has not been delivered or has been terminated. No other contingent liabilities will be the responsibility of the Agent.

10.2 In the event that no alternative arrangements for Accommodation of the same value can be offered or paid for by the Agent, but Accommodation of a higher value can be offered by the Agent, it will be the responsibility of the Group Leader to notify the Group of the same and the Group Leader shall be required to pay the difference if the Group wishes to make a Booking at the alternative Accommodation provided that a refund is obtained from the Holiday supplier.

11 Personal Belongings and Security

11.1 It is the Group Leader’s responsibility to ensure the Accommodation is securely locked including all windows, Velux windows and doors at all times during and at the end of the Holiday or at any time during the holiday period when the property is vacant. French insurance does not cover theft from the Accommodation unless there has been forced entry. Therefore should a theft occur due to the Accommodation not being secured, the Group Leader will be responsible for replacement of goods / items stolen from the Owner’s Accommodation and cost to cover any damages. These monies will have to be paid even if they exceed the Damage Deposit held. The Group Leader will be responsible for Payment of the additional sums stated and shall be made to the Agent by the Group Leader within fourteen days of notification of costs.

11.2 Any theft or break-in at the Accommodation must be reported immediately or as soon as is practically possible to the local relevant police authority and in any case prior to the Group’s departure from the Accommodation. If any assistance is required with this the Group Leader must contact the Agent.

11.3 In addition, it is very important that the Group takes care to ensure that windows, Velux windows and doors are closed securely to avoid any damage to the Accommodation due to weather conditions that may cause for example, but not limited to, water damage, frozen/burst water pipes. If damage occurs during the Holiday due to, but not limited to, windows being left open, then these will be charged to the Group Leader. The Group Leader will be notified of the costs and charges and Payment of the sums stated shall be made to the Agent by the Group Leader within 14 business days of notification of the costs.

12 Insurance

12.1 It is the responsibility of the Group Leader to ensure that each member of the Group is responsible for the safety of themselves and of all their own personal possessions, documents and equipment. No responsibility and/or liability is or will be accepted in respect of the same by the Agent. The Agent is not responsible at any time whatsoever or under any circumstances for the Group’s personal possessions, documents and/or equipment. Any assistance that the Agent may offer is entirely on a good will basis and at the Group Leader’s own risk.

12.2 It is the responsibility of each member of the Group and the Group Leader to ensure that each member of the Group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the Holiday and to ensure that any documents or medication required during the Holiday is brought with each member of the Group. No responsibility and/or liability whatsoever or howsoever arising shall be accepted by the Agent in respect of any such failure by a member of the Group to take out such appropriate insurance as required by each member of the Group.

13 Force Majeure

The Agent does not accept any liability wherever or howsoever arising or pay compensation for, but not limited to:

  1. a) Any event which the Agent could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events out of the Agents control;
  2. b) Any cancellation, loss, delay or costs wherever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities;
  3. c) Limitations imposed by local and resort authorities, ski-lifts, ski school or ski hire operators and other third party providers;
  4. d) Travel arrangements made by the Group or on behalf of the Group.

The Agent does not accept any liability for personal injury or death wherever or howsoever arising caused to any visitor and/or any member of the Group for their duration of stay in the Accommodation or while participating in any activity during the duration of their stay. This is not intended to exclude any statutory rights the Group and/or visitor may have.

14 No smoking

14.1 For safety & insurance purposes the Agent has a no-smoking policy in the Accommodation and the Group Leader shall notify each and every member of the Group of the same.

14.2 No responsibility and/or liability whatsoever or howsoever arising shall be accepted by the Agent in respect of any such failure by a member of the Group to comply with this policy.

14.3 Should there be any evidence of smoking and/or any smell of smoke stale or otherwise in the Accommodation once the Group has checked out the Group Leader will be charged a fee of £250.00 plus VAT in addition to any the costs for all necessary steps to rid the Accommodation of the smell of smoke including a charge for the Agent’s time to rectify any issues which will be charged at £30.00 plus VAT per hour, with a minimum charge of £30.00 plus VAT. Such costs will be deducted from the Damage Deposit held if possible and if not will be invoiced to the Group Leader.

15 Pets

15.1 Pets are not allowed at the Accommodation unless permission has been granted in writing by the Agent prior to arrival at the Accommodation and in that case an additional charge of £30.00 plus VAT will be made. The Agent reserves the right to cancel the entire Booking immediately and without any liability or refund to the Group Leader, or any member of the Group, in respect of the same, unless permission has been granted, if a pet is found to be in the Accommodation at any time.

15.2 In this circumstance the Agent will not be responsible for assisting the Group Leader in finding alternative Accommodation.

16 Children, special needs and other requirements

16.1 The Group Leader and parents travelling in the Group must take responsibility for the well-being and conduct of any minors as identified and stated by the Group Leader on the Booking form as travelling as part of the Group and staying in the Accommodation for the duration of the Holiday. For the purposed of these Terms and Conditions a minor is any person under the age of 18.

16.2 Minors may not be left unaccompanied in the Accommodation at any time. If it becomes apparent that a minor(s) are without adult supervision the Agent reserves the right to appoint an appropriate adult to remain in situ until adult members of the party return. This will incur a fee of £100.00 plus VAT per hour or part hour payable by the Group Leader at the time.

16.3 Use of dangerous or potentially dangerous equipment, systems or facilities relating to the Accommodation or nearby must not be made by minors without adult supervision. Any accidents or injuries in any such case will be solely the liability of the Group Leader and the Group and cannot be apportioned to the Agent or the Accommodation provider.

16.3 The Group Leader must inform the Agent in advance of making the booking of any special needs, mobility requirements, dietary restrictions, religious or spiritual preferences and any other potential areas that might at any level raise cause for concern and attention by the Agent or the Accommodation provider. The Agent and Accommodation provider cannot be held liable in the case of unforeseen events without prior notice being provided before booking the holiday.

17 Complaints and problems

17.1 The Group Leader should contact the Agent whilst on Holiday, with any issues arising during the Holiday and as required by these T&C’S, as the Agent will always endeavour to help resolve any problems the Group Leader may have during the Holiday. The Agent will make an assessment of the facts as far as is reasonably possible in order to give all parties a fair perspective of the issues at hand and produce a report with the findings within 60 days of any complaint being received in writing that has not been resolved during the holiday.

17.2 In the unlikely event of any problems not being resolved during the Holiday, and the Group Leader wishes to make a complaint in respect of the same then the complaint must be made by the Group Leader to the Agent either by email to info@chamonixskichalets.com or by telephoning +44 (0) 845 460 0606 within seven days of departure from the Accommodation. The Agent is only obliged to consider a complaint when this procedure has been followed.

17.3 The Agent will faithfully represent the views of all parties in consideration of a complaint or dispute and will make reasonable efforts to establish the facts.

17.4Where possible the Agent will recommend a resolution to all the parties concerned. If no resolution can be reached between the parties the Agent will not be liable for any costs relating to the complaint or legal fees should these be incurred. If the holidaymaker makes a claim against the property owner and names the Agent in the claim, the holidaymaker agreed to pay any legal costs that the Agent incurs because of the legal action.

18.0 Liability

18.1.The Agent’s entire liability for any matter in relation to these T&C’S shall at all times be limited as a maximum to the price of the Accommodation and any Services booked as stated in the Booking confirmation.

19 General

19.1 For the avoidance of doubt in the event of any conflict between the provisions of these Terms and Conditions with the terms and conditions of the holiday supplier the provisions of the holiday and/or accommodation provider will prevail.

 19.2 A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract provided always this does not affect any right or remedy of a third party which exists or is available apart from the Act.

19.3 In the event that any T&C’S of this Contract shall be deemed by a Court of competent jurisdiction to be invalid or void, then the remaining T&C’S shall remain in full force and effect and any substituted T&C’S shall take effect as if an original term of this Contract.

19.4 Once a Booking is confirmed with the Group Leader under this Contract it binds both the Group Leader and each and every member of the Group jointly and severally.

19.5 These T&C’S and any proceedings thereunder is governed by the laws of England and subject to the exclusive Jurisdiction of the Courts of England.

Privacy policy

This privacy policy applies between you, the User of this Website and AD & Co. Limited, the owner and provider of this Website. AD & Co. Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.chamonixskichalets.com/about/booking-terms-cancellation-and-refund-policy.html.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to AD & Co. Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

AD & Co. Limited, or us

AD & Co. Limited, a company incorporated in England and Wales with registered number 56 Warwick Square whose registered office is at 56 Warwick Square, Pimlico, London, SW1V 2AJ;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by AD & Co. Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to AD & Co. Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.chamonixskichalets.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. "including" is understood to mean "including without limitation";
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of AD & Co. Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, AD & Co. Limited is the "data controller". This means that AD & Co. Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. date of birth;
    3. gender;
    4. contact Information such as email addresses and telephone numbers;
    5. financial information such as credit / debit card numbers;
    6. IP address (automatically collected);
    7. web browser type and version (automatically collected);
    8. operating system (automatically collected);
    9. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
    10. general booking information;
    11. in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
    1. data is given to us by you; and
    2. data is collected automatically.

Data that is given to us by you

  1. AD & Co. Limited will collect your Data in a number of ways, for example:
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you register with us and set up an account to receive our products/services;
    3. when you make payments to us, through this Website or otherwise;
    4. when you elect to receive marketing communications from us;
    5. when you use our services;
    6. google analytics;
    7. marketing emails;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  4. We may use your Data to show you AD & Co. Limited adverts and other content on other websites. If you do not want us to use your data to show you AD & Co. Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. our employees, agents and/or professional advisors - to progress your enquiry and/or booking;
    2. relevant authorities - to comply with local and money laundering regulations;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
    3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  2. We are certified to SOC 2. This family of standards helps us manage your Data and keep it secure.
  3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@chamonixskichalets.com.
  4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase - the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
    5. Right to data portability - the right to request that we move, copy or transfer your Data.
    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@chamonixskichalets.com.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. AD & Co. Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of AD & Co. Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. AD & Co. Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. AD & Co. Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling AD & Co. Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. AD & Co. Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact AD & Co. Limited by email at info@chamonixskichalets.com.

Attribution

  1. This privacy policy was created on 05 June 2018

 

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie

Purpose

analytics

 




Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie

Purpose

google analytics

search engine optimisation




Functionality

We use the following functionality cookies:

Description of Cookie

Purpose




Targeting

We use the following targeting cookies:

Description of Cookie

Purpose

 

 

AD & Co. Limited, 56 Warwick Square, London, SW1V 2AJ

UK Company Registration Number: 06218322   VAT no. GB194905669

05/06/2018 e&oe