Cancellation and Refund Policy
CANCELLATION AND REFUND Policy 2016 - For Holidaymakers and Renters
We do not store credit card details nor do we share customer details with any 3rd parties
(a) Any cancellation of the booking or part of a booking by the Client must be made in writing and sent to the Company offices and to the Office of the Tour Operator or Owner of the property booked.
(b) If any booking is cancelled by the Client, the tour operators' Terms & Conditions apply. In general, more than forty-five calendar days before the start date of the booking, the holidaymaker will forfeit the deposit paid however this will vary from booking to booking.
(c) If any booking is cancelled by the Client, less than forty-five calendar days prior to the scheduled arrival date, then the Client shall be liable to pay the operator or property owner any amount reflected in the Booking Terms and Conditions for the relevant booking provided at the time of the booking.
(d) The Company may be forced to change details of any holiday booked by the Client. If any such change will have a significant effect on the event, the Company will inform the Client of these changes at the earliest opportunity. Should the Company change any significant element of the event, the Company will offer the Client an alternative equivalent accommodation or service or a less expensive accommodation or service option, in which case the Company will refund the difference in price. The Company reserves the right to offer a more expensive alternative option to the Client. If the Client accepts the more expensive option then The Client will become liable to pay the difference.
(e) The provisions of this clause will not apply in the event that The Client cancels a booking due to:
(i) any breach by the Company of this contract; or
(ii) The Company not performing the services detailed in this contract to the reasonable satisfaction of the Client.
(f) The Company shall not be liable for any loss, damage or expense caused by cancellation of the holiday or any part of it because of government action, strike, civil commotion, natural disaster or any other event beyond the parties' reasonable control or expectation.
(g) Refund of the full amound due from the Company to the Client will be made within 14 working days of any amount agreed by the Company in respect of cancellation accorcding to the relevant terms of the booking.
(h) Cancellations may be made until forty-five calendar days before the start date of the holiday after which time the holiday may be cancelled without any refund or compensation becoming due to The Client from the The Company.
Where possible The Company will endeavour to refund the maximum amount possible and reasonable with respect to cancellations and/or no shows however the Client must understand that this may not always be possible.